Policies | Frequently Asked Questions

 


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How do I check that status and tracking of my order?
After you have made your payment you will receive an with your order details and shipping details. The email will include a tracking number once your order has been shipped. You may also contact us at orders@4peachblossom.com. Please include your name and order  number in the email. We will respond to email inquiries within 2 business days.

What are the shipping rates?
Our shipping rates are calculated  as a flat rate shipping to locations within the United States. The shipping rate options are Standard, 3-Day, 2-Day and 1-Day services. Shipping rates are based on pre-tax merchandise total. At this time we do not ship to international destinations. We are unable to ship to P.O. Boxes, or APO/AFO address as well at this time. Click here for shipping rates.

Will I receive a shipping confirmation?
Yes, after your order has been processed and is ready to ship, you will receive an email containing  tracking number(s) which will allow you track your order via UPS (www.ups.com) Fedex (www.fedex.com) or United States Postal Services (www.usps.com). Some items may ship separately and you may receive more than one email with more than one tracking number.

What are the gift basket shipping specifications?
Gift basket deliveries require a contact number and person. Your recipient will only be contacted if there is a problem with the delivery. Wine Baskets according to local ordinances, gift baskets containing wine may only be shipped to recipients 21 years and older living in: AZ, CA, CO, CT, DC, FL, HI, ID, IL, IN, IA, LA, MN, MO, NE, NV, NH, NM, NC, ND, OH, OR, SC, TX, VA, VT, WV, WI, WY. Additionally, wine baskets containing Little Lakes, Windwhistle Grove, Briar Creek, Steeple Chase and Talaria Vineyards may also be shipped to VA and WA. PA NJ DE ORDERS OF WINE BASKETS MUST EITHER BE DELIVERED OR PICKED UP. Adult signatures are required on all wine shipments.

How do you ship perishable items?

To guarantee freshness, many food gifts must be deliveered within 3 consecutive business days. Perishable items include fruit baskets, meats, cheeses, and some baked goods. Warm climates, time of year and travel will determine if non-perishable items are needed. If shipping items are held by deliver please ensurethe product is fresh before consuming. We are not responsible for items being delayed in shipping due to the carrier business practices. For questions please call us at 1-800-925-2310.

 

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What is your return policy?

Peach Blossom wants you to be totally satisfied with your purchase however, if you are not satisfied with your purchase, you can return the products to us for a partial refund. Please contact us within 14 days of receiving your order to obtain a return authorization number. We will not accept any returns without a return authorization number. Once a return is authorized, we will refund your payment less any shipping charges. Please note that personalized products, perishable merchandise, clearance items and special order items are not returnable or exchangeable. Please return authorized orders in its original form and packaging. We must receive the return within 14 days from the day the return authorization was issued. We reserve the right to reject any returns and exchanges that do not meet these conditions.

How do I change or cancel my order?

Your order is released for processing and shipment after received. Therefore we will do our best to assist you in any changes and cancellations however we do not guarantee any refunds or changes once the order has been processed. For further information you can contact customer service and we will do our best to assist. Please note that cancellation fees will apply to your order. For all personalized items, once the order has been processed, we do not allow changes or cancellations to be made unless done within 48 hours for favors, wedding accessories, and decorations, 24 hours for gift baskets.

What do I do if I received a damaged, broken, or destroyed item?
 
Claims for damaged, broken, or destroyed items must be placed within 7 business days of product receipt. Please contact customer service to initiate your claim. Please note that Peach Blossom is not responsible for missing packages and damaged products resulting from errors made by the shipping carrier (UPS. USPS and FEDEX). We will assist you in filing a claim with the shipping carrier.

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How do you keep my information safe?

Peach Blossom's site uses a secure socket layer (SSL) certified by Shopify to encrypt all of your personal information. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.

What is your privacy policy?

Peach Blossom takes high regard to protect your privacy and use your information provided to us responsibly. Therefore we we have high respect for your privacy. Through using our web site you agree to the collection and use of information as set forth in our privacy policy. We reserve the right to update and change or privacy policy at anytime and will post the changes. Please note that communication via email is not encrypted and is not considered a secure means of transmitting credit card numbers. We will never ask for sensitive information via email. Please visit our privacy and security policy page for further detail.

What do you do with my information Peach Blossom has collected?

All information we collect through our website is used solely to process your commercial transactions. Contact information (email address, telephone number, address, etc.) is used to send orders and information about Peach Blossom.. Your contact information is also used to get in touch with you, when necessary, regarding your order. Financial information (credit card numbers, credit card expiration dates, billing address, etc.) will not be stored and is used only for billing purposes.


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What are the payment options?
Peach Blossom accepts Visa, MasterCard, American Express and Discover credit card payments.Personal checks are accepted however all orders paid for by personal checks will not  ship until payment and check has cleared. We do not accept cashiers checks and money orders at this time.

What are the currency and sales tax for the products?
The currency for all products are in US dollars.  All taxes are subject to Pennsylvania local state tax laws for orders shipped and delivered within Pennsylvania.

How can I place an order?
Orders can be placed on our website or by  the phone. When placing a phone order you can call Peach Blossom at 800-925-2310. One of our friendly and helpful customer care representatives   can assist you with your order. For phone orders we are able to assist you  Monday–Friday (9:00 am–5:00 pm EST). All website orders can be placed 24/7 days a week.

How and where do I get the latest deals and promotions?
Our latest promotions and deals are located on our promotions page. To receive an updated list of promotions and exclusive deals you can sign up for our newsletter and join our PeachBLove fan club. You can also visit our low price promise page to get more details about price guarantee service.

I ordered a gift basket, when will it be processed and shipped?
Our gift baskets are made fresh to order to guarantee you have the freshest and latest products.  Please note that this process changes for Holiday Business Hours (Please review Holiday Business Hours).Once you place your order, your gift basket will be placed in our queue for creation. It can take up to 4 days to create and process your gift basket. Once your order has been created it will be shipped. Please note if you place a gift basket order after 2pm EST M-F your order will not be placed in our queue until the following day. Friday( after 2pm EST) Saturday and Sunday orders will not be placed in our queue until the following Monday.

I ordered personalized favors, when will it be processed and shipped?
Our personalized favors are reviewed at the end of every day and put in our queue for processing the next business day. Please note that this process changes for Holiday Business Hours (Please review Holiday Business Hours). Once you place your order, your gift or favors will be placed in our queue for creation if there are no known issues. It can take up to 3 weeks to create and process your favors. However, many favors are processed and created in one week. Once your order has been created it will be shipped. Please note if you place a favor order after 2pm EST M-F your order will not be placed in our queue until the following day. Friday( after 2pm EST) Saturday and Sunday orders will not be placed in our queue until the following Monday. If you need a rushed order, please contact customer service with the date you would like your to be delivered. If we can accommodate you we will let you know and there will be an additional fee. The rushed order will not be processed until the fee is paid.

Do you offer samples and are the products per-assembled?
Most of our products are not available for sample sale. Personalized products and majority of individual products are sold in sets therefore, the sample sell option is not available. However, products with sample sale icon in the description are available for sample sale. The products available for sample sale are charged per product plus shipping and handling. Products are sold with instructions on how to assemble. Some products are available for per-assemble with an additional cost associated. Products with this option are listed in the description on the product page. For additional questions about product assembly or samples please contact customer service and someone will be happy to assist you.

My gift basket order had a different product what do I do?
Product Substitution: In rare instances when demand outweighs supply of a particular item, we will replace it with one of equal or greater value at no additional charge. Chocolate: May to September chocolate items in our gifts are replaced with other gourmet food of equal or greater value. If there is any other issue you can contact customer service and we will be happy to assist you further and or explain our policy.

Will I receive an email confirmation once my order has been processed?
Once your order has been processed, you will receive an email confirmation for your order. This email will contain details of your order including your order number, product description and total. 

How do I personalize an item?
You should include your personalized message in the space provided on our order form. Make sure to check spelling, dates, and words of all items. Once we receive your personalization request we will assume that it has been verified and approved by you. We are not subject to provide any compensation for personalization that was put in incorrectly. If you need to change personalization please make sure to contact Peach Blossom within 48 hours for favors, wedding accessories and decorations, 24 hours for gift baskets. We are not subject to change after that time period.

How do I redeem my Groupon?
In order to redeem your Groupon please follow the instructions on our page here Peach Blossom Groupon Redemption. If your Groupon is still not working please contact us at customerservice@4peachblossom.com.


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How do I send feedback or general inquires? 
If you have any questions or suggestions regarding new design of favors please feel free to contact us. All questions and suggestions will be answered the same day or the following day after the receipt of the e-mail.

I am vendor and I interested in doing business with Peach Blossom. Who do I contact?
Vendors who are interested in doing business with Peach Blossom please send a picture and sample of favors and please feel free to contact us. All questions and suggestions will be answered the same day or the following day after the receipt of the e-mail.

I am member of the press and I am interested in Peach Blossom. Who do I contact? 
We welcome all press inquires and will be happy to hear from you. Please feel free  to contact us. All questions and suggestions will be answered the same day  or the following day after the receipt of the e-mail.

I am interested in a partnership with Peach Blossom. Who do I contact?
We welcome all partnerships and will be happy to hear from you. Please feel free to contact us. All questions and suggestions will be answered the same day or the following day after the receipt of the e-mail.


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What are your hours of operations? 
We are available to take your calls Monday – Friday: 9 am – 5 pm EST.  Please feel free to contact us. You may place an order on our site 24 hours a day, 7  days a week.

Where are you located?
Peach Blossom office is located in Philadelphia, PA. We do not have a retail storefront and we only make local deliveries in person. Orders can only be taken online or by phone and shipped from our warehouses.

 

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Ground Shipping Deadlines

For all Philadelphia area deliveries only orders must be placed no later than Monday December 23rd in order for deliveries to be made by December 24th. Please keep in mind that we will try our best to get your order to recipient, however we do not leave any deliveries without a required signature.

Region Destination Order Cut Off Date
AZ, CA, CO, ID, OR, WY, NM, NV, WA West Coast Order by Monday, December 15th at 12:00 PM Eastern.
GA, NE, LA, MO, KS, FL, SC, WI Midwest / South Order before Wednesday, December 17th at 9:00 AM Eastern.
DC, NH, IL, VA, VT, IN, OH, NC, MD, ME, WV East Coast Order before Thursday, December 18th 9:00 AM Eastern.
CT, NJ, PA Local Order before Friday, December 19th at 6:00 PM Eastern.

Next Day Shipping Deadlines

If normal ground shipping options have expired for your shipping destination, you may select the 2 Day or 1 Day air option if applicable for your state.

The last day to order via 2-Day air will be Saturday, December 20th 3:00PM